Privacy and information
Privacy Policy
Pine Wheel Service respects the information you share when you ask about vehicle service, book an appointment, or contact our Vaughan workshop.
How this policy applies
This policy applies to information collected through our website, appointment requests, email, telephone conversations, and in-person service discussions. It describes our general handling of customer and visitor information.
Our responsibility
Pine Wheel Service is responsible for the personal information it collects for automotive repair, maintenance, inspection, and appointment services. We aim to collect only what we need to respond properly and keep our records accurate.
Information we collect
The details we collect depend on how you contact us and what your vehicle needs.
Information you provide
- Your name and preferred contact details.
- Vehicle details such as make, model, year, licence plate, mileage, or service history.
- Your requested service, symptoms, appointment preferences, and messages.
- Records needed to prepare estimates, complete repairs, issue invoices, or follow up on service.
Information collected online
When you use our website, basic technical details may be recorded, such as browser type, device information, approximate location, referring page, and pages viewed. These details help us keep the site working and understand which information is useful to visitors.
How we use information
Your information helps us provide the service you requested and keep communication clear.
Service and communication
- To respond to questions and appointment requests.
- To diagnose reported vehicle concerns and plan suitable work.
- To confirm bookings, discuss timing, and provide service updates.
- To prepare estimates, invoices, inspection records, and warranty-related notes.
- To maintain accurate customer and vehicle records.
Website administration
We may use technical information to protect the website, identify errors, prevent misuse, and improve page content. We do not use customer information for a purpose that is unrelated to the reason it was collected without taking reasonable steps to explain that change.
When information is shared
We keep customer information within the people and services needed to handle your request.
Limited service providers
Information may be shared with payment processors, website hosts, booking tools, communication providers, parts suppliers, or professional advisers when their involvement is needed. These parties should receive only the information relevant to their role and are expected to protect it.
Legal and safety requirements
We may disclose information when required by law, court order, regulatory request, or a valid legal process. We may also share relevant information when necessary to protect our customers, staff, property, or the public from fraud, misuse, or a serious safety concern.
Retention and security
Records are kept for as long as they are reasonably needed for service history, accounting, legal, warranty, or operational purposes.
Keeping records useful
When information is no longer needed, we take reasonable steps to securely delete it, anonymize it, or dispose of it according to our record practices. Some records may need to remain available for a longer period because of legal or financial requirements.
Protecting information
We use reasonable administrative, technical, and physical safeguards suited to the information we hold. No website, email system, or electronic transmission is completely secure, so please avoid sending sensitive payment details through ordinary messages.
Cookies and browser tools
Our website may use cookies or similar browser technologies to remember basic preferences, support site functions, and measure page use.
Your browser choices
Most browsers let you review, block, or delete cookies through their settings. Some site features may work differently when cookies are disabled. Browser settings do not necessarily remove information already provided through an appointment request or direct conversation.
Your privacy choices
You may ask what personal information we hold about you, request a correction, or raise a concern about how it has been handled.
Making a request
Please provide enough detail for us to identify the relevant record and understand your request. We may need to confirm your identity before releasing or changing information, and some requests may be limited by legal, safety, or record-keeping obligations.
Questions about privacy?
Contact Pine Wheel Service about this policy or a request concerning your personal information.
Mulholland Drive, Vaughan, Ontario, L4L 1A4, Canada
Phone: +1 825 416 9259
Email: [email protected]